Terms & Conditions

1. Who operates this store

MistiFer is the storefront brand for this website. The seller’s legal name is MistiFer, and the principal business address is listed below.

Legal seller name

MistiFer

Principal business address

Rajapur, CSB Road, near Shiv Mandir, Saurikh, Kannauj, Uttar Pradesh 209728, India

Customer support

mistifer.official@gmail.com; +91 63888 86535

Grievance officer

Team MistiFer; mistifer.official@gmail.com; +91 63888 86535

2. Using the website

By using this website or placing an order, you agree to these terms and to the policies shown at checkout. You must provide accurate contact and delivery information and be legally able to place the order. Nothing here limits consumer rights that cannot be excluded under applicable law.

3. Products, prices and availability

We describe products and sizes as accurately as we can. Product images may vary slightly by screen and lighting. Orders depend on stock availability. Prices are shown in Indian rupees; the final amount, including any delivery or payment-method charge, is shown before you place the order.

4. Orders and payment

Submitting an order is a request to purchase. We will show an order confirmation after an order is created. Online payments are processed through Razorpay and an online order is confirmed only after payment is verified. Cash on Delivery is offered where available and currently carries a ₹30 handling charge, displayed at checkout.

Please do not treat a payment page or pending payment message as confirmation that an order has been paid. If a payment is debited but the order page does not confirm it, contact support with the payment reference and order details.

5. Delivery

Available delivery options and any applicable charges are shown at checkout. We dispatch orders with tracking when available. Delivery estimates can vary by destination and courier; any estimate shown is not a guaranteed delivery date. Please check your address and phone number before placing the order.

6. Cancellations, returns and refunds

Order Cancellation

• Orders can be cancelled before they are shipped.
• Once an order has been shipped, cancellation may no longer be possible.
• For prepaid orders, eligible cancellations will be refunded to the original payment method.
• Orders cancelled after dispatch, where applicable, will be handled in accordance with our Return & Refund Policy.
• MistiFer reserves the right to cancel an order in cases such as incorrect pricing, product unavailability or suspected fraudulent activity.
• If an order is cancelled by MistiFer before dispatch, any eligible prepaid amount will be refunded to the original payment method.

Return & Refund Policy

For damaged, defective or incorrect orders, or if an item is missing, contact mistifer.official@gmail.com or call +91 63888 86535 within 48 hours of delivery with your order details and photos or videos.

• Perfumes can be returned within 7 days of delivery only if unopened, unused and in their original packaging.
• Opened or used perfumes are non-returnable, except in cases of damage, defect, wrong product or missing item.
• Approved refunds will be processed to the original payment method.
• Returns and refunds are subject to verification and applicable consumer-protection laws.

7. Offers and discount codes

Discount codes may have eligibility, minimum-order, usage-limit or expiry conditions. The checkout will show the applicable discount before you submit the order. A code cannot be applied after an order is placed unless we confirm otherwise.

8. Customer complaints

For order or website support, email mistifer.official@gmail.com or call +91 63888 86535, and include your order number. The store owner must complete and publish the grievance officer’s name, designation and contact details above. We will acknowledge consumer complaints within 48 hours and redress them within one month from receipt, in line with the Consumer Protection (E-Commerce) Rules, 2020.

9. Applicable law

These terms are governed by the laws of India. This does not take away any consumer rights or complaint remedies available under applicable law.

10. Updates and contact

We may update these terms when our store or policies change. The version and date shown on this page apply to new orders. For questions, email mistifer.official@gmail.com or call +91 63888 86535.